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Call Center

• 12.19.11
  Things you must NOT do if you are a Call Center Agent! Call Center, Video | (3)

  Ok, I'm gonna let the grammar error go since I'm also guilty on that part but this guy committed a bunch of mistakes on his call that are mortal SIN if you are call center agent. First, video recording your call then making fun of your customer (and uploading it on Youtube!) and the way he handle the call. I've worked in a call center long enough to know that this guy is not taking his work seriously and will surely put the company in hot waters if he ever encounter those one of a kind customers. Let me know ...
• 11.30.11
  Philippines: New Call Center Capital of the World! Call Center, Personal Computing | (1)

  Looks like Filipino Call Center agents will have more things to smile about this holiday season as NY Times published a report that the Philippines is now the Call Center Capital of the World. Continue Reading...
• 12.15.08
  Another LoopHole Call Center, Personal Computing | (0)

  I've read this story for the Nth time now, this story has been circulating on almost all callcenter email group that I know, even in friendster... grrr... :(Anyway I just thought this will be a nice addition to my blogs.Got this from a former colleague. Enjoy! This is so priceless, and so easy to see happening, customer service being what it is today.The "Bank" is a huge bank. One of the top 5 banks here. I might offend someone, so I named it "Bank" instead.A lady died this past January, and Bank billed her for February and March for ...
• 12.11.08
  Video Blog: Internet Help Desk Call Center, Video | (0)

  I'm sure you already saw this video... probably by your trainer during the first week of training... :) He sure knows how to put our frustrations in good use... and in a funny way I might add.... :)
• 12.08.08
  Call Center Spoofs! Ü Call Center, Personal Computing | (0)

  Working on a call center... mistakes will sure happen when talking to a customer. Chances are you or your colleagues may have committed the same mistakes..:)Below are some of the list of spoofs (some are actually mine) that happened while on a call. Enjoy! :)On the phone:Agent: Hello my name is ___Caller: I just want to know what or how to use your video editing software?Agent: Mr. Caller our video editing software is a software that you can actually see your everything..." (huwat everything??!!)Customer calling to get a new password:Tech: Your new password will be AQ1245Tech: That will be A ...

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