CRM can quickly increase productivity and is a wise investment for any business. On-premise and cloud-based CRM users have their objections about each others solutions, but; as the saying goes.the grass is not always greener on the other side.
The first thing to know if you are shopping for a CRM solution for your business is that you will find two kinds of CRM available: on-premise and cloud-based CRM. They each have their own special features which lend themselves to the specific needs of a company.
On-premise CRM software is installed on-site, the licenses are owned, and data is stored on the company server. Cloud-based CRM systems operate remotely, through an internet server, where all data is stored. Licenses are rented each month for a set amount per user.
Typically, the brand of software selected will determine which platform is used for the companys CRM. For example, GoldMine sales software is an on-premise CRM system, while others, like Salesforce.com are typically available through the cloud.
Learning about the drawbacks of each system can help any company choose the perfect solution for their companys needs. Here are the most commonly expressed complaints about each of the two types of CRM.
Its rentedforever. The nature of cloud-based CRM is a licensed agreement that renews over time. Ownership usually isnt an option.
Browser only access can be unreliable. The internet itself can be sometimes be slow or unavailable, depending on the type of connection. Therefore, at times, access to data, can be slower and the user browsing experience can be compromised.
Cloud-based CRM can be expensive to customize. Since the cloud works most efficiently by servicing companies en masse, customization is rarely an inexpensive option.
On-Premise CRM requires more money upfront. Since the software is purchased, costs are generally